Refund & Cancellation Policy

Bids are non-refundable

AstroBid sells a time-sensitive promotional placement on a launch calendar, delivered digitally the moment your payment is confirmed (your listing goes live on that date’s leaderboard immediately). Because the placement is consumed as soon as it is provided:

• All bids are final and non-refundable.
• Being outbid does not entitle you to a refund — this is the core mechanic of the platform and is stated at checkout.
• A listing removed for breaching our Listing & Content Moderation Policy is not refunded.
• Choosing not to use a won launch page, or not adding launch details, does not entitle you to a refund.

Cancellation

A bid cannot be cancelled once payment is confirmed. You may stop bidding at any time by simply not placing further bids.

When we do refund

We will refund, to the original payment method, in these cases:

• a duplicate charge for the same bid;
• a technical fault on our side that prevented your paid listing from appearing at all;
• a charge you can show was not authorised by you.

Email pbdomains01@gmail.com within 14 days of the charge with your receipt and the launch date. We respond within 3 business days; approved refunds are issued within 5–10 business days depending on your bank and our payment processor.

Chargebacks

If you have a billing problem, contact us first — we can usually resolve it faster than a chargeback. Fraudulent chargebacks may result in a ban from future bids.